FAQ's
🛍️ Orders & Payments
Q: How do I place an order?
A: Simply choose your favorite product, select your size/color (if applicable), and click “Add to Cart.” Then proceed to checkout and complete your purchase securely.
Q: What payment methods do you accept?
A: We accept major credit/debit cards and other secure payment options available at checkout.
Q: Can I cancel or change my order?
A: Orders can only be changed or canceled within 12 hours of placing them. After that, processing begins and changes may not be possible.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
A: Yes! Motrame proudly ships to customers all over the world.
Q: How long does shipping take?
A: Delivery usually takes between 7–20 business days, depending on your location.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your delivery.
Q: Why is my tracking not updating?
A: Tracking updates may take 2–5 days to appear after shipment. This is normal.
📦 Products & Sizing
Q: How do I choose the right size?
A: We recommend checking the size chart available on the product page before ordering to ensure the perfect fit.
Q: Are your products true to size?
A: Most of our items are true to size, but for a more comfortable fit, you can consider sizing up.
Q: Do your skirts have built-in shorts and pockets?
A: Yes! Our tennis skirts are designed with built-in shorts and functional pockets for comfort and convenience.
🔄 Returns & Refunds
Q: Do you accept returns?
A: Yes, we accept returns within a specified period if the item is unused and in its original condition.
Q: What if I receive a damaged or wrong item?
A: Please contact us immediately with photos, and we’ll resolve the issue as quickly as possible.
Q: When will I receive my refund?
A: Refunds are processed after inspection and may take a few business days to reflect in your account.
🌐 Other Questions
Q: Will I have to pay customs fees?
A: International orders may be subject to customs duties or taxes, depending on your country.
Q: What if I entered the wrong address?
A: Contact us immediately. If your order hasn’t shipped yet, we can update it.
💬 Need More Help?
If you didn’t find your answer here, feel free to reach out—we’re always happy to help!
📧 support@motrame.com.
Motrame — Move Bold. Feel Confident.