Shipping Policy

At Motrame, we are dedicated to providing a smooth, reliable, and transparent shipping experience for every customer. From the moment you place your order to the day it arrives at your doorstep, we work hard to ensure your package is handled with care and delivered as quickly as possible.

🌍 Shipping Coverage

We proudly ship worldwide, bringing Motrame products to customers across the globe. No matter where you are, we aim to deliver your order safely and efficiently.

⏱️ Shipping Times & Methods

Estimated delivery times vary depending on your location:

  • United States & Canada: 7–12 business days
  • United Kingdom & Europe: 7–15 business days
  • Australia & New Zealand: 10–18 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times, not guaranteed timeframes. Actual delivery may vary due to customs clearance, local courier services, weather conditions, or other external factors beyond our control.

πŸ“¦ Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

During peak seasons, promotions, or high demand periods, processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

πŸš€ Shipping Partners

We work with trusted international and local carriers to ensure your package reaches you safely. Depending on your location, your order may be delivered by different courier services.

πŸ“ Tracking Your Order

Once shipped, you will receive a tracking number via email.

Tracking information may take 2–5 days to update after shipment.

You can monitor your order’s journey until it reaches your doorstep.

🌐 Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
  • These charges are not included in our prices and are the responsibility of the customer.
  • We recommend checking with your local customs office for more details.

⏳ Possible Delays

While we strive to deliver on time, delays can occasionally occur due to:

  • Customs inspections or clearance procedures
  • High shipping volume during holidays or sales
  • Weather disruptions or logistical challenges
  • Incorrect or incomplete shipping addresses

We appreciate your patience and understanding in such situations.

πŸ“¬ Incorrect Address & Failed Delivery

Please ensure that your shipping address is accurate and complete at checkout.

Motrame is not responsible for orders delivered to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.

πŸ“¦ Lost or Stolen Packages

If your tracking shows β€œdelivered” but you have not received your package, please check with neighbors or your local courier.

Motrame is not liable for lost or stolen packages after confirmed delivery, but we will do our best to assist you in resolving the issue.

πŸ’¬ Need Help?

If you have any questions, concerns, or need assistance with your order, our support team is here for you.

πŸ“§ support@motrame.com

Thank you for choosing Motrame. We truly appreciate your trust and support.

Motrame β€” Move Bold. Feel Confident.